Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation.
Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
focus on listeningmaking callsreceiving callsreceiving and leaving messagesdealing with problemsconference calls
Telephoning provides six core units, each containing these sections:
"warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills."presentation and practice" of core language connected to each skill."over to you", which allows students to apply what they have learned to their real-life work situation.
